Privacy information

The following Privacy Statement is available to you as a client with

Guardian Angel Holdings Pty Ltd.


General Privacy Policy

The Australian National Privacy Principles contained in The National Privacy Principles established by the Privacy Act 1988 apply to Guardian Angel Holdings Pty Ltd. This policy refers to information collected from participants who have requested registered programs and services of Guardian Angel Holdings Pty Ltd.


Type of personal information held

Personal information that we collect and hold, usually falls into the following categories:

  • Personal information submitted and obtained from the person themselves, including stress indicators and emotive profile.

  • Career management information 

  • Information obtained to assist in providing additional services, such as counseling.

  • Complaints and compliments

  • Information contained in emails from the public on various topics of interest to Guardian Angel Holdings Pty Ltd


Primary purposes for which we hold personal information 

Guardian Angel Holdings Pty Ltd primarily holds personal information for the following:

  • Offering of services, including career management and counseling services 

  • Delivery of information 

  • Registration for workshops and events 

  • Assessing suitability and performance regarding recommendation of hiring decisions.

  • Complaint investigation 

  • Insurance 



Guardian Angel Holdings Pty Ltd may disclose your personal information where we are under a legal duty to do so, including circumstances where we are under a lawful duty of care to disclose information.



Guardian Angel Holdings Pty Ltd contracts out a number of services from time to time. Our contractors may see some of your personal information. Typically our contractors would include:

  • Database developers 

  • External consultants (e.g. our lawyers) 


Inquiries and Complaints

You can make further inquiries or complaints about our privacy policies to our Privacy Co-ordinator whose contact details are:

Terry Sheridan,
Managing Director

Guardian Angel Holdings Pty Ltd
PO Box 2110
Western Australia 6944

Tel:  +61 8 9248 4618
Fax: +61 8 9229 4977

You can also make complaints to the Australian Office of the Federal Privacy Commissioner.


Subject to some exceptions that are set out in the Australian National Privacy Principles, you can gain access to the personal information that we hold about you.

We do refuse access if it would interfere with the privacy rights of other persons or if it breaches any confidentiality that attaches to that information.

If you wish to obtain access to your personal information you should contact our Privacy Co-ordinator. You will need to be in a position to verify your identity.

We might impose a moderate charge in providing access. Our Privacy co-ordinator would discuss this with you.

You should also anticipate that it may take a little time to process your application for access as there may be a need to retrieve information from storage and review information in order to determine which information may be provided.

Internet Counseling Standards

Guardian Angel services conform to the following the American National Board of Certified Counselors (NBCC) Standards:

These standards govern the practice of Internet counseling and are intended for use by counselors, clients, the public, counselor educators, and organizations that examine and deliver Internet counseling. These standards are intended to address practices that are unique to Internet counseling and Internet counselors and do not duplicate principles found in traditional codes of ethics.

These Internet counseling standards of practice are based upon the principles of ethical practice embodied in the NBCC Code of Ethics. Therefore, these standards should be used in conjunction with the most recent version of the NBCC ethical code. Related content in the NBCC Code are indicated in parentheses after each standard.

Recognizing that significant new technology emerges continuously, these standards should be reviewed frequently. It is also recognized that Internet counseling ethics cases should be reviewed in light of delivery systems existing at the moment rather than at the time the standards were adopted.

Internet counselors shall observe the following standards of practice:

Internet Counseling Relationship

  • In situations where it is difficult to verify the identity of the Internet client, steps are taken to address impostor concerns, such as by using code words or numbers.
  • Internet counselors determine if a client is a minor and therefore in need of parental/guardian consent. When parent/guardian consent is required to provide Internet counseling to minors, the identity of the consenting person is verified.
  • As part of the counseling orientation process, the Internet counselor explains to clients the procedures for contacting the Internet counselor when he or she is off-line and, in the case of asynchronous counseling, how often e-mail messages will be checked by the Internet counselor.
  • As part of the counseling orientation process, the Internet counselor explains to clients the possibility of technology failure and discusses alternative modes of communication, if that failure occurs.
  • As part of the counseling orientation process, the Internet counselor explains to clients how to cope with potential misunderstandings when visual cues do not exist.
  • As a part of the counseling orientation process, the Internet counselor collaborates with the Internet client to identify an appropriately trained professional who can provide local assistance, including crisis intervention, if needed. The Internet counselor and Internet client should also collaborate to determine the local crisis hotline telephone number and the local emergency telephone number.
  • The Internet counselor has an obligation, when appropriate, to make clients aware of free public access points to the Internet within the community for accessing Internet counseling or Web-based assessment, information, and instructional resources.
  • Within the limits of readily available technology, Internet counselors have an obligation to make their Web site a barrier-free environment to clients with disabilities.
  • Internet counselors are aware that some clients may communicate in different languages, live in different time zones, and have unique cultural perspectives. Internet counselors are also aware that local conditions and events may impact the client.

Confidentiality in Internet Counseling

  • The Internet counselor informs Internet clients of encryption methods being used to help insure the security of client/counselor/supervisor communications. Encryption methods should be used whenever possible. If encryption is not made available to clients, clients must be informed of the potential hazards of unsecured communication on the Internet. Hazards may include unauthorized monitoring of transmissions and/or records of Internet counseling sessions.
  • The Internet counselor informs Internet clients if, how, and how long session data are being preserved. Session data may include Internet counselor/Internet client e-mail, test results, audio/video session recordings, session notes, and counselor/supervisor communications. The likelihood of electronic sessions being preserved is greater because of the ease and decreased costs involved in recording. Thus, its potential use in supervision, research, and legal proceedings increases.
  • Internet counselors follow appropriate procedures regarding the release of information for sharing Internet client information with other electronic sources. Because of the relative ease with which e-mail messages can be forwarded to formal and casual referral sources, Internet counselors must work to insure the confidentiality of the Internet counseling relationship.

Legal Considerations, Licensure, and Certification

  • Internet counselors review pertinent legal and ethical codes for guidance on the practice of Internet counseling and supervision.

Local state and national statutes as well as codes of professional membership organizations, professional certifying bodies, and state licensing boards need to be reviewed. Also, as varying state rules and opinions exist on questions pertaining to whether Internet counseling takes place in the Internet counselor's location or the Internet client's location, it is important to review codes in the counselor's home jurisdiction as well as the client's. Internet counselors also consider carefully local customs regarding age of consent and child abuse reporting, and liability insurance policies need to be reviewed to determine if the practice of Internet counseling is a covered activity.

We conform to the National Blueprint of Career Development for all our career counselling



Copyright 2007 - All rights reserved Guardian Angel Holdings Pty Ltd.